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Why It Matters
Independent hardware and home-improvement retailers often compete with large chains that have substantial technology resources. The webinar participants said Rundoo helps their businesses with checkout and routine tasks, which they see as ways to improve parts of the customer experience. The source does not establish that AI enables Ashmore’s checkout system or show that these tools match big-box investment across other functions.
The potential value is not limited to faster transactions. If routine administrative work takes less staff time, owners and employees may have more capacity for product questions, service and other customer-facing tasks. That is the competitive case made by the webinar participants, rather than a measured industry-wide finding. The report provides no comparison of implementation costs, return on investment or results across a broader group of stores.
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Background
The development was presented as a retailer discussion, not as a formal product launch or a controlled study. The webinar brought together two independent businesses whose representatives described using Rundoo’s system, along with the company’s chief executive. Hardware Retailing published its account on November 2, 2026, under its industry news and events coverage.
Rundoo CEO Nick Hershey urged retailers to try AI across business workflows, arguing that the technology could take on tasks that do not involve direct customer service. His comments express the company’s view of AI’s potential. The source does not identify which specific workflows beyond checkout or routine tasks have been handled by the system at the two stores, nor does it describe how their systems are integrated with existing operations.
Source: hardwareretailing.com
